Help & Support
Holomark™ by WholeClaim powers Holomark Claim Grade and Holomark Score.
Frequently Asked Questions
What is WholeClaim?
WholeClaim helps homeowners organize documentation for property claims and disputes. It creates a structured record of evidence, timelines, documents, and related information.
Does WholeClaim handle my insurance claim for me?
No. WholeClaim is a documentation and organization tool. It does not communicate with insurers on your behalf, negotiate claims, or act as a public adjuster.
Does WholeClaim provide insurance advice?
No. WholeClaim helps organize documentation. It does not provide insurance advice, guarantee claim approval, or determine claim outcomes.
Can WholeClaim guarantee that my claim will be paid?
No. Claim decisions are made by insurance companies, government agencies, contractors, or other third parties. WholeClaim does not control or predict those decisions.
What is Holomark Claim Grade?
Holomark Claim Grade is WholeClaim's documentation completeness assessment. It evaluates how organized and complete your claim file is based on information entered into WholeClaim. The resulting Holomark Score is not a prediction of claim approval, settlement amount, or outcome.
Can I export my claim file?
Yes. WholeClaim is designed to help you maintain an organized record that can be exported and shared.
Why can't I upload?
Free accounts include 25 uploaded files per claim, 500MB of storage per claim, and 2GB per account. Each file also has to be 15MB or smaller, and it has to be a photo or a supported document (PDF, Word, Excel, text, or CSV). Videos are not accepted. Upgrade to Pro for unlimited file count and 10GB of storage per account, or delete a file you no longer need.
Does deleting a file free up space?
Yes — deleting a file removes it permanently and immediately frees a slot in your 25-file limit for this claim.
Why does the limit apply even though my other claims have room?
The 25-file limit is per claim, not shared across your account — each claim gets its own 25 free uploads.
How-To Guides
How to create a claim file
- Create your WholeClaim account.
- Start a new claim.
- Add basic loss/property information.
- Build your timeline.
- Upload supporting evidence.
- Review your documentation completeness.
How to use Holomark Claim Grade
- Add your claim information.
- Upload relevant documentation.
- Complete the recommended documentation steps.
- Review your Holomark Score.
- Identify missing records.
How to use Evidence Vault
Upload photos, documents, estimates, invoices, reports, and correspondence. Keep records organized by claim. Maintain a chronological evidence history.
How to use Loss-of-Use Tracker
Available with WholeClaim Pro. Log hotel stays, meals, laundry, storage, mileage, and pet boarding tied to your claim. WholeClaim keeps a running summary of what you've logged.
Billing & Upgrades
The free plan includes the Binder & Holomark Claim Grade, up to 25 Evidence Vault uploads per claim (500MB per claim, 2GB per account), the Deadline Tracker, and 1 active claim per dispute category.
WholeClaim Pro is a monthly subscription:
- $19/month — Unlock WholeClaim Pro features with a monthly subscription. Storage on Pro is 10GB per account.
Pro unlocks unlimited Evidence Vault file count, up to 10GB of storage per account, the Claim Binder PDF export, and the Loss-of-Use Tracker. You can review or change your plan any time from the pricing page.
If you have an active subscription, you can manage or cancel it from your account page — cancellations take effect at the end of the current billing period, and you keep Pro access until then.
Exporting Your Claim
You can export your claim documentation to keep an organized copy outside of WholeClaim. Exports are meant to help you maintain your own records and share your documentation with whoever you choose — they are not submitted to anyone on your behalf.
Contact & Support
Need help using WholeClaim? Email: support@getwholeclaim.com
Support can help with account issues, billing questions, technical problems, or feature feedback.
We respond within 1 business day.
WholeClaim helps organize documentation. It does not provide insurance advice, guarantee claim approval, or determine claim outcomes.